How to Complain website for US Payment Gateways?

It’s very important that the business advertise and provide brief and fulfilling information about the products or services they advertise. The terms of sales should be clearly stated. Especially if it’s trial offer with continuity. If it’s a product such as a Weightloss Product or Teeth Whitening – Ingredient list and product label should be clearly mentioned on the website. All products comply with the same MCC code or SIC code. Delivery date estimate should also be clearly stated.


Business Information

  • Businesses’ Permanent Establishment address and Customer Contact information must be clearly mentioned on the website. The Company’s name should be clearly identifiable to the customer. Here are a few things that are a mandate:
  • Full Name of legal entity;
  • Legal and Actual business address (the address should not be posted as a Picture or with just Google maps);
  • Registration number of the legal entity;
  • Contact phone number and email address and hours of operation;
  • Company contact details for Customer Support must be clearly displayed;
  • Return Address, in case of tangible goods;


Secure and Simple Check Out Process

It is very important that the high-risk business register for a valid and secure SSL certificate for their complaint website. TnCs, Pricing, and Currency should the same as advertised. Statement of estimated fulfillment time of the contract, shipping or handling charges and VAT must be clearly displayed. Have to have a checkbox to acknowledge that this is recurring transaction; Visa, MasterCard, American Express and Discover logos. The billing descriptor (as it will appear on the customer’s statement) should be displayed as well. Some of the basic details you must collect for each transaction are-

  • Cardholder First and Last Name
  • Cardholder’s Billing Address
  • Cardholder’s Shipping Address
  • Cardholder’s Phone Number
  • Cardholder’s Email Address

At the end of the checkout process, you must confirm the receipt of the transaction via email to the Cardholder. The business should be PCI complaint to be able to perform and continue an eCommerce Business. Learn more about PCI Compliance in future Blogs.
Location: Clearwater, FL, USA

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